I am deeply disappointed by my recent experience with Temu and GFS Courier regarding my order under tracking number GE***.

I am deeply disappointed by my recent experience with Temu and GFS Courier regarding my order under tracking number GE***.

After more than two months of waiting for my items to be delivered, I was eventually given the option of a refund, which I accepted — not because I wanted to, but because I had completely lost hope that anyone was still making an effort to get my parcel to me.

What truly breaks my heart is that my intention was never to get a refund. I wanted to receive the products I paid for, especially since they were meant for my new home. Throughout this process, I made every possible effort — updating my contact details multiple times, following up repeatedly with both Temu and GFS, and even escalating my concerns — yet no one truly tried to make the delivery happen.

It’s painful that returning the parcel to the sender seemed far easier for the courier than ensuring it reached me, the paying customer. The tracking notes repeatedly claimed “wrong number” or “no answer,” which is completely untrue. Despite my continuous communication and updates, the same excuse kept being used.

Temu also had the option to reassign the delivery to another courier if GFS was struggling, but that never happened. Instead, I was met with empty reassurances, repetitive excuses, and ultimately, a refund — as if my primary goal was to have the order canceled rather than fulfilled.

This experience has shaken my confidence in both companies. It feels like canceling and refunding is easier than taking real accountability and ensuring the customer receives what they purchased. I was left feeling ignored, disrespected, and unimportant — despite doing everything on my end to make this work.

While I appreciate the refund and have also app**** for my customs refund, it doesn’t undo the disappointment of feeling let down at every step. I wasn’t looking for compensation or coupons — I simply wanted what I ordered, delivered with care and integrity.

Tracking Number: GE*** Location: Johannesburg Contact No. ***