OA
Oladimeji A
1 reviews | Active since Jan 2014
25 Dec 2024, 05:04
Horrible Shopping Experience
Ordered Christmas gift from the 11th of December and on the 24th of December the parcel was already in Pretoria but this people don't care about their customer, I called Buffalo logistics on the 24th and I was told it will take another 48hrs, I request to come collect and they refuse to help in any way, horrible experience, the kids won't have Christmas gift because of this wicked people.
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Temu's replyOfficial
25 Dec 2024, 05:32Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Most packages arrive between 8-16 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
Temu's reply25 Dec 2024, 05:32
Official
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Most packages arrive between 8-16 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team