Horrible shipping experience

Item: Temu
Rating: 1
Author: Oladimeji A

My recent order was severely mishandled by Buffalo Logistic. Not only was the delivery refused, but I also incurred customs fees for an order I never received. Paying for a service that resulted in such a failure is unacceptable. This experience is damaging my perception of your company. I expect to be fully refunded for the customs charges and the original order. Please also confirm what steps you are taking to address these recurring issues with your logistics partner.

Helpful (0)

Replies (1)

Temu's replyOfficial

04 Sept 2025, 03:57

Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). We greatly appreciate your feedback and will take it into consideration to improve our logistics experience. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team

Temu's reply04 Sept 2025, 03:57

Official