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tashan-lee Wilson

1 reviews | Active since Oct 2020

16 Jan 2025, 08:43

Horrible Horrible Horrible Horrible Service

I placed an order on the 10th January 2025. This items I orders are for my birthday which is the 26th January 2025.I started getting worried when I saw by the 3rd day I had no update my order still stated order confirmed when I tracked it. I then tried to speak to Temu customer service agent Cholo c and was advised that 1 item in my order is out of stock so I agreed to cancel in order to speak up my order. I was also advised b6 cholo C that my tracking would be update by today. So this morning I spoke to customer service agent Deborah and she advised that all the items I ordered and are out of stock and she said she does not know when they will have stock. I am disgusted by the service of temu. The first time I ordered I waited 1 month for my order and I never complained or reported it. The second time I only waited 10 days so I gave them the benefit of the doubt but today I have had enough of the lies and ****ty service. I want my order and I want it be fore my birthday

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Replies (1)
Temu
Temu's reply16 Jan 2025, 11:32
Official
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team