NM
Ndivhu M

1 reviews | Active since May 2017

27 Jan 2025, 11:59

Horrible Experience with Returns on Temu!

I’ve had an absolutely frustrating experience with Temu’s return process. I’ve been trying to log a return for my order (BUFEX***EYQ), but it has now been canceled twice! Buffalo Logistics claims there is “nothing to be collected,” which is completely inaccurate.

I followed all the instructions for the return, yet Temu keeps canceling the request without providing a proper explanation. This lack of accountability and clear communication has made this a terrible experience.

I expected better service, but this entire ordeal has been exhausting and unprofessional. Temu needs to fix its return process and provide better support for its customers.

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Replies (1)
Temu
Temu's reply27 Jan 2025, 13:21
Official
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team