Horrible customer service and courier services

I had the worst experience with the delivery of my orders and customer support for a missing item. I paid for 2 orders the first one on the 26th of September and then the second one on the 1st of October. The first order was delivered via GF express and only got delivered on the 14th of October and I could not even get ahold of the company to query why it was taking so long. Customer support did not help it just said they will get in touch with the courier and that was it. My second parcel was also delivered on the 14th of October by another company Courier Guys. The second order my item was missing and customer support sent me feedback to say their people did not make an error and I must be mistaken. I have the receipt showing I placed the order for that item and I checked the items multiple times and it is not in the parcel. So no support for terrible courier services or for missing items. It's absolutely ridiculous.