MP
Maretha P

1 reviews | Active since Aug 2024

19 Aug 2024, 12:06

High hidden costs of Temu (unlike Shein).

You will get your order delivered, and most of items are worth the amount Temu asks for it on their website. Negatives: 1. Temu does not use an South African bank account when they sell in rand to South Africans. Your bank will charge you a forex fee on top of order amount. 2. Temu split orders into small parcels (I even had 8 parcels on 1 order), assuring customer that extra delivery cost. BUT: you will pay clearance/handling fee of about R50 per parcel. In stead of R50 for one order, I had to pay R400 on 8 parcels in one order - excluding the real customs duty charge. The % custom duty charged is many times not in line with SARS rates - but you can not get a detail invoice before you pay; and not always after you paid. Invoice for full amount, but not detail as how it is made up. Temu customer care is a waste of time. Even when it is a real person, only pre-programmed responses, not addressing your issue, or solving anything.

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Replies (1)
Temu
Temu's reply11 Dec 2024, 10:32
Official
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu Team