Great Temu, bad courier

I ordered items from Temu some weeks ago. Their response was amazing - fast and efficient. However, plenty problems arose once the parcel arrived here. Firstly I had to pay customs duty which I did. Secondly customs decided to inspect the parcel and wanted a copy of my I.D., proof of payment and colour photographs of the items. I forwarded all. Their courier here, Buffalo, never bothered to update me on the progress of the parcel. When I enquired after 3 weeks of waiting I was advised that the parcel was "lost". We all know what that means, considering the ***** and *******ion in the country. I now requested a refund which Temu confirmed they are processing. I am not faulting Temu but the ******* and inefficient people we have to deal with here. Be warned, you may have similar experiences.