RR
Robyn R

1 reviews | Active since Jun 2024

07 Jul 2025, 07:46

Great Customer serviceπŸ”₯

My baby accidently cleared out my cart when having my phone. My banking details were already added and the transaction was made. These were not the initial items I intended to order and also not the correct time ... I didnt plan for it. I tried canceling the transaction but instead of a refund, the funds went back as credit. I needed the funds back in my account. I immediately contacted their customer service help line. Excellent service. Maybe just try to be more human like, it felt like I was speaking to a robot, but Excellent service. I can't remember the gentleman's name I spoke to but great service sir , he told me that it would take 9 days to reflect.. the Incident happend the Friday, Monday morning the refund was reflecting in my account. This is what I call fast efficienct customer service. I LOVE THAT FOR YALL❀️πŸ”₯πŸ”₯πŸ”₯πŸ”₯😍😍😍

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Replies (1)
Temu
Temu's reply07 Jul 2025, 08:57
Official
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team