Furious and dissatisfied!

On 30 December 2025, I placed an order with Temu. I fully understood that, due to the holiday period, delivery delays were possible. I subsequently paid the required customs fees on 1 January 2026.

On 10 January 2026, I received an update stating that my parcel was scheduled for delivery on 14 January 2026. However, on that date, the delivery was rescheduled to the following day. The same situation occurred again, with the delivery being rescheduled on 17 January 2026, without any successful delivery attempt.

I have contacted customer support approximately 16 times on different days, and each time I was given the same response: “Ma’am, the parcel will be delivered today; the courier will contact you.” To date, this has not happened.

What is particularly frustrating is that other orders placed on the same day were delivered earlier, while mine remains undelivered with no clear explanation. This raises serious concerns regarding either courier performance or poor delivery routing and management.

As a customer, when a delivery date is provided, it is reasonable to expect that commitment to be honoured or, at the very least, for transparent communication to be provided when delays occur. The repeated rescheduling without resolution is unacceptable and has caused significant inconvenience.

Resolution expected: I request a clear explanation for the delay, immediate delivery of my parcel, and confirmation that corrective action has been taken to prevent this issue from recurring. If delivery cannot be completed promptly, I expect a refund or alternative resolution to be communicated without further delay.

Due to this experience, I am extremely dissatisfied and hesitant to place future orders with Temu or accept deliveries handled by GFS.