Frustrated by Temu

On Monday the 19 July 2024 at 12Hrs38 I ordered 3 pairs of beautiful ladies shoes at TEMU amounting to R1168.00.. The order did not go through I still do not understand how but my R1168.00 was debited from my account. I only realized on Monday the 22 July 2024 when there was no correspondence from them that something was not right. I contacted my bank to reverse my money. They sent me forms but did not guarantee it. Today I got a note from the bank saying that it was impossible to reverse it as Temu's payment system of payments are tricky. Now my frustration is how to get my money back from Temu. PLEASE HELP.. OR rather send my shoes