MB
Money B
1 reviews | Active since Aug 2025
11 Aug 2025, 16:54
Find better Courier companies
I ordered goods on the 24th July 2025 until now the Courier company doesn't have the products, Buffalo Courier, the courier doesn't even know when customs will release the products. Please get better courier companies if you still want our business.
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Replies (2)
Temu's replyOfficial
12 Aug 2025, 07:46Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 8-18 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
Temu's reply12 Aug 2025, 07:46
Official
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 8-18 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
MB
Money B's updateReviewer Update
12 Aug 2025, 20:54BUFZA7RG24904LSYQ, that is my ref, they say goods might arrive on the 20 August which is more than 18 days later. Am traveling on the 19th August. If I knew it would take this long, I wouldn't have made the order. During the ordering the delivery time was 8-15 days and I thought by now I would have my order.
Buffalo also requests for sensitive documents, like ID and Bank statements. There is alot of ****s these days.
Buffalo also requests for sensitive documents, like ID and Bank statements. There is alot of ****s these days.
MB
Money B's update12 Aug 2025, 20:54
Reviewer Update
BUFZA7RG24904LSYQ, that is my ref, they say goods might arrive on the 20 August which is more than 18 days later. Am traveling on the 19th August. If I knew it would take this long, I wouldn't have made the order. During the ordering the delivery time was 8-15 days and I thought by now I would have my order.
Buffalo also requests for sensitive documents, like ID and Bank statements. There is alot of ****s these days.
Buffalo also requests for sensitive documents, like ID and Bank statements. There is alot of ****s these days.