1 reviews | Active since May 2025
Faulty Products and No Refund – Extremely Disappointed
I am extremely disappointed with my recent experience with Temu. I placed an order that included underwear, knitwear, and a jumpsuit. When the package arrived, the items were in poor condition — the underwear was defective and unhygienic, the knitwear was damaged, and the jumpsuit was not as described.
I immediately reported the issues and submitted clear photo and video evidence through their platform. Despite following all instructions and providing everything requested, I have been met with continuous delays and generic replies from customer service. I’ve been told my request is “being processed” multiple times over several days, but no refund has been issued.
Temu’s handling of this situation is not only unacceptable but shows a lack of responsibility and disregard for consumer rights. Under South African law, I am entitled to a refund for defective goods, and I expected better from an international retailer.
I hope Temu takes accountability and improves their post-sale service and quality control. Customers deserve products in good condition and responsive, respectful support when something goes wrong.
Jane Vicky from their team responded and once again, I was **** to.
She gave me the same useless excuse about “creating a new ticket” and nothing has been resolved. No refund. No real help. Just more empty apologies and delays. It’s like they’re trained to waste your time until you give up.
I sent them photos, videos ,everything they asked for. I’ve been patient and respectful, but I’ve had enough.
Temu keeps misleading customers with **** promises and public replies that mean nothing. I trusted them once. Never again. Be careful before spending your money here.
Jane Vicky from their team responded and once again, I was **** to.
She gave me the same useless excuse about “creating a new ticket” and nothing has been resolved. No refund. No real help. Just more empty apologies and delays. It’s like they’re trained to waste your time until you give up.
I sent them photos, videos ,everything they asked for. I’ve been patient and respectful, but I’ve had enough.
Temu keeps misleading customers with **** promises and public replies that mean nothing. I trusted them once. Never again. Be careful before spending your money here.
This is after four days of false promises, **** “escalation reviews,” and pretending not to know about their own company’s public refund guarantee.
Temu clearly doesn’t care about customers once they have your money. They promised me a refund publicly, then shut me down when I refused to accept more empty apologies.
Absolutely disgusting service. I will not stop speaking up.
He claims the reply temu gave on here is lies and they have no account that can verify it
This is after four days of false promises, **** “escalation reviews,” and pretending not to know about their own company’s public refund guarantee.
Temu clearly doesn’t care about customers once they have your money. They promised me a refund publicly, then shut me down when I refused to accept more empty apologies.
Absolutely disgusting service. I will not stop speaking up.
He claims the reply temu gave on here is lies and they have no account that can verify it