FASTWAY & TEMU, BE BETTER!!!!!!

Item: Temu
Rating: 1
Author: Jade H

I am NEVER ordering from TEMU AGAIN!!! I have ordered there so many times and every time there is something else wrong and most of the time the problem lies with the delivery [Fastway couriers] or bad quality of expensive items on TEMU. I am disgusted in these services. You will never beat Buffalo. BE BETTER or rather quit! I wish I could choose my couriers because then I would never have to sit with this BAD service ever again. I despise the fact that they are so unprofessional. When I phone head office it takes hours for someone to pick a phone up and actually do their jobs and when someone picks up they hardly know how to speak english or give you the wrong information just for you to have to phone them back and wait for hours to speak to someone else who cannot speak proper english. I am so over it.

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Replies (1)

Temu's replyOfficial

16 Sept 2025, 09:55

Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team

Temu's reply16 Sept 2025, 09:55

Official