TE
Tammy-lee Ellis

1 reviews | Active since Apr 2025

08 Apr 2025, 17:52

Falsely advertising!!!

It's false advertising in app and discription because the emails en notificatíons keep poping up to collect free gifts and credit all you need to do is invite friends and I've invited multiple friends and made multiple orders to claim what has been advertised but not once have I gotten what was advertised no matter is 10 to 20 friends excepts my invite or if I spend more than R4000 online towards them it just doesn't happen and every one else advertising on social media platforms about how they got their free gifts nonsense is falsely advertising as well and I intend to make this known because I've been trying to get my gifts and credits for 3 years now playing their games purchasing their goods for a false adverti*****t even my family members doesn't use Temu anymore because once you click to purchase the amount seems to be way more than it was when selecting the item it's frustrating and I'm over it and once again I asked for an update on my order and it's been the whole day and still no emails in my inbox with the updates just more false adverti*****ts coming I've had it till here I'm waiting my time money energy and my data

0
Replies (3)
Temu
Temu's reply09 Apr 2025, 11:18
Official
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
TE
Tammy-lee Ellis's update10 Apr 2025, 15:58
Reviewer Update
Once again I am very unhappy with Temu there was a ticket created for me and was told someone would assist me within 24 hours and 48 hours has past and no one contacted me I did leave a message on the the ticket asking when will I be helped yesterday and there was no reply and today the ticket message is gone very unhappy 😤 the first one to assist me ended the chat after sending me a discount voucher, which by the way I need to spend money to receive it and she was very rude and has no respect for clients 🙄 and the second one created a ticket for me he on the other hand did a pretty good job at assisting me but Temu has once again shown me that clients isn't no.1 priority after my delivery I won't be using Temu again very bad assistance 😤
TE
Tammy-lee Ellis's update10 Apr 2025, 16:06
Reviewer Update
And the replies stay the same not once is the reply different WON'T USE IT AGAIN!!! it's day 2 of struggling with assistance and day 2 that my package hasn't moved 1 bit I'm highly disappointed in the service, the communication and the laziness