False!! But good app

Item: Temu
Rating: 1
Author: Ruan E

Everything is false it's utter nonsense it's not just the courier that is slow it's the app as well and claiming gifts and rewards are false you never get them me and my wife sit together and play these silly games together wasting valuable time and money for nothing back as promised the games are nice to play but what good does it do if you never get the reward you worked for? We could be spending valuable family bonding time with one another me and my decided we will no longer try to earn the rewards we don't want nothing to do with it anymore. The pricing isn't that bad it's just that 1 item costs 5 to 10 deferent prices which is confusing because it's the same product but other than the delivery being ****py and the rewards being false we are happy with the use of the app for items we want or need.

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Replies (1)

Temu's replyOfficial

09 Apr 2025, 11:21

Hello, thank you for shopping with Temu. Your feedback is extremely valuable to us and we are sorry that you haven't been satisfied by your experience so far. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. We try to be transparent about expected delivery times. So, on every product page, you will find the percentage of orders that arrive within the estimated delivery time for you to plan accordingly. You can track your order directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Additionally, we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Best wishes, Temu team

Best regards,

Temu's reply09 Apr 2025, 11:21

Official

Best regards,