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Irshaad A
1 reviews | Active since May 2025
16 May 2025, 11:24
Failed Delivery + No Support – Temu Won’t Help
My order was supposed to arrive between 21 April - 9 May, but it never did. The tracking just says"on hold for rescheduling" with no updates.
Customer service is impossible to reach—calls always fail, and live chat (if any) goes unanswered. I’ve been completely ignored after paying.
Advice: If you value your money and time, shop elsewhere. Temu does not deliver or resolve issues reliably.
Helpful (0)
Replies (2)0
Replies (2)
Temu's replyOfficial
16 May 2025, 11:45Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu's reply16 May 2025, 11:45
Official
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
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Irshaad A's updateReviewer Update
16 May 2025, 11:58My order was scheduled to be delivered between 21 April and 9 May. It has not been delivered. There has not been an update on a new arrival date nor has there been any explanation for the delay. I don't want credits, i want my package.
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Irshaad A's update16 May 2025, 11:58
Reviewer Update
My order was scheduled to be delivered between 21 April and 9 May. It has not been delivered. There has not been an update on a new arrival date nor has there been any explanation for the delay. I don't want credits, i want my package.