EXTRA CHARGES TO THE ORIGINAL BILL
I was billed more that R1600 where they stated free courier or shipment. I told my child to follow up on where the package is and now they say I still need to pay R427 for my children's clothing to arrive here... why????????????? when they say railage is FREE
Helpful (0)
Replies (1)0
Replies (1)
Temu's replyOfficial
13 Dec 2024, 09:37Hello, thank you for contacting us. We are sorry that you are having difficulties with your order. When a package is shipped from overseas, it may be subject to customs taxes and duties, which are not included in the shipping fee. After your order is shipped, you will be sent a notification or email with a link to pay the taxes and duties imposed by South African customs for your order. We have always been transparent about any fees charged. Customer satisfaction is our top priority and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu's reply13 Dec 2024, 09:37
Official
Hello, thank you for contacting us. We are sorry that you are having difficulties with your order. When a package is shipped from overseas, it may be subject to customs taxes and duties, which are not included in the shipping fee. After your order is shipped, you will be sent a notification or email with a link to pay the taxes and duties imposed by South African customs for your order. We have always been transparent about any fees charged. Customer satisfaction is our top priority and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team