JP
Jim P
1 reviews | Active since Mar 2015
17 Oct 2024, 13:02
Extra charges after purchasing
Paid for a couch cover for R280. Then , after I had paid, thsis message came up:South African customs may impose taxes and duties on your order. Starting September 1, 2024, an additional 15% VAT will be added to orders under 500 ZAR. Please pay your taxes once you receive a notification or email with the payment link. How do I cancel the order?
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Temu's replyOfficial
13 Dec 2024, 09:16Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. If you need further assistance, please message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu Team
Best regards,
Temu's reply13 Dec 2024, 09:16
Official
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. If you need further assistance, please message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu Team
Best regards,