NL
Nicolene L
1 reviews | Active since Feb 2012
31 Dec 2024, 07:43
Extra charges
Temus is charging me for 3 cross border fees prior to the logistics carrier sending me an email for the taxes i have to pay!!! Wow? When i question what the cross border fee is for etc the customer service agent can't even answer me!
Helpful (0)
Replies (3)0
Replies (3)
Temu's replyOfficial
31 Dec 2024, 08:17Hello, thank you for contacting us. We are sorry that you are having difficulties with your order. Please rest assured that NO extra fees will be charged on you, and we have always been transparent about any fees charged. However, when a package is shipped from overseas, it may be subject to customs taxes and duties, which are not included in the shipping fee. After your order is shipped, you will be sent a notification or email with a link to pay the taxes and duties imposed by South African customs for your order. Remember to pay promptly for your shipment to arrive as soon as possible.Customer satisfaction is our top priority and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu's reply31 Dec 2024, 08:17
Official
Hello, thank you for contacting us. We are sorry that you are having difficulties with your order. Please rest assured that NO extra fees will be charged on you, and we have always been transparent about any fees charged. However, when a package is shipped from overseas, it may be subject to customs taxes and duties, which are not included in the shipping fee. After your order is shipped, you will be sent a notification or email with a link to pay the taxes and duties imposed by South African customs for your order. Remember to pay promptly for your shipment to arrive as soon as possible.Customer satisfaction is our top priority and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
NL
Nicolene L's updateReviewer Update
31 Dec 2024, 08:20I know this! And understand yhst, but what is cross border T........ (ref number)?
NL
Nicolene L's update31 Dec 2024, 08:20
Reviewer Update
I know this! And understand yhst, but what is cross border T........ (ref number)?
Temu's replyOfficial
31 Dec 2024, 09:58The format of the order number is "PO-***-17 digits". You may find your order ID number in one of the following ways:- Reference your email confirmation to find your order ID in the email subject line.- If you enabled text message tracking for your order, you can reference your past texts to see your order ID listed at the beginning of each message.- From Temu.com, sign into your account. Click into your user avatar in the top righthand corner. From the lefthand menu, under 'Your orders', click into 'All orders.' Your order ID can be found directly under each order entry.- From the Temu mobile app, sign into your account. Click into your user avatar at the bottom of your screen. Select 'Your orders' from the menu and click the specific order you are having trouble with. Your order ID is shown at the top of the order details page.
Temu's reply31 Dec 2024, 09:58
Official
The format of the order number is "PO-***-17 digits". You may find your order ID number in one of the following ways:- Reference your email confirmation to find your order ID in the email subject line.- If you enabled text message tracking for your order, you can reference your past texts to see your order ID listed at the beginning of each message.- From Temu.com, sign into your account. Click into your user avatar in the top righthand corner. From the lefthand menu, under 'Your orders', click into 'All orders.' Your order ID can be found directly under each order entry.- From the Temu mobile app, sign into your account. Click into your user avatar at the bottom of your screen. Select 'Your orders' from the menu and click the specific order you are having trouble with. Your order ID is shown at the top of the order details page.