DONT THINK THAT YOU CAN RETURN ANYTHING THEY DONT COLLECT AND THERE ARE NO REFUNDS

Really bad experience. I ordered a cabin bag and a handbag - the cabin bag was the wrong size. The handbag was poor quality. I requested to return both and received a ref number. It's now two weeks later and I have emailed umpteen times to ask when the items will be collected so that I get a refund. Complete waste of time. They keep writing LONG emails about customer care and do NOTHING.