JC
Jason C
1 reviews | Active since Sept 2025
29 Oct 2025, 21:23
Do not Use Temu.
Pity there is not zero stars. Long story short I ordered a computer case which upon arrival at customs was hit with additional duties as well as a fine for a false declaration. These costs were more than the gost of the item. The shipping company (employed by Temu) blamed Temu and told me to claim the money from them. Temu blamed the (their) shipping agent and told me to claim the money from them. So you guessed right I had to pay it. Does this seem right ?
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Temu's replyOfficial
30 Oct 2025, 03:40Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Best regards,
Temu's reply30 Oct 2025, 03:40
Official
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Best regards,