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DR
Donna R

1 reviews | Active since Mar 2025

07 Mar 2025, 10:27

Do not buy from Temu! *********** Support

I made my first order in Feb 2025 using a credit card & received the order without an issue. I made a 2nd order in March. This time temu started sending emails to verify that I owned the card, I verified by sending jpg images of the card multiple times & each time they rep**** the images were blurry, illegible, etc. I contacted them via chat & resubmitted pics of my card & statement, they again rep**** they couldn't see the images!! Yet I could open the images on the chat screen& they were clear. When I asked them why this time there is an issue with the same card that was used earlier I received no response. They simply cancelled my order with reason that card could not be verified. I will NEVER shop with this *********** Co again.

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Replies (2)
Temu
Temu's reply07 Mar 2025, 11:13
Official
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team

Best regards,

DR
Donna R's update07 Mar 2025, 11:19
Reviewer Update
That is the same response I received from your support person Jazmin about following up & the next thing I know, the order was cancelled. I have already used your chat 3+ times to no avail. Unless you can ship my order there is nothing else you can do for me. I do not want your free gifts.