JB
Jacoba B

1 reviews | Active since Mar 2015

21 Oct 2024, 11:41

do not buy at Temu at all

Hi all. i have bought stuff from Temu on 11 Oct 2024. on the 14th Oct i paid the customs duty tax. i mailed this to Temu customs 16, and 18th Oct to them again. i keep ons getting messages in the temu app that is not paid every day from 14 Oct till today still. on the 18th Oct they mailed me and said it will be resolved COB but when i checked this morning it is still showing not paid. i called their customs 16, 18 an today again. i asked for someone higher to speak to and they will not put me through and keep on telling me they will escalate the matter but nothing gets done nor resolved. i will not advise anyone to buy from Temu as i am not paying customs again to get my stuff from them and they are not helpfull at all

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Replies (1)
Temu
Temu's reply09 Dec 2024, 10:42
Official
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team