Disgusting

I am writing to express my absolute outrage regarding the handling of my latest order. This is the second time I have been subjected to unacceptable service from this courier, and despite previously reporting these issues to Temu South Africa, it seems no corrective action has been taken. The Current Issue: My package has been marked as "Out for Delivery" since 08:00 this morning. It has been nearly [Insert Number] hours without a single update, phone call, or SMS. This lack of communication is a blatant disregard for the customer’s time, as I have had to remain available all day for a delivery that has yet to materialize. Accountability and Future Business: To the Courier: Your tracking system is misleading, and your communication protocols are non-existent. Being the "worst courier service" is not just an exaggeration; it is a reflection of my repeated experiences with your incompetence. To Temu South Africa: By continuing to entrust this specific courier with your logistics, you are actively choosing to provide a poor customer experience. I have raised these concerns before, yet you continue to use a partner that fails your South African consumer base. Final Resolution: Because of this recurring negligence and Temu’s refusal to switch to a more reliable logistics partner, I will no longer be supporting or purchasing from Temu. I cannot justify spending money on a platform that ignores customer feedback and uses sub-par delivery services. I expect an immediate update on the exact location of my package and an explanation for why this keeps happening.