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Fairyal A

1 reviews | Active since Oct 2024

03 Nov 2024, 14:48

Disappointed

Initially Temu was amazing. I set up for my entire family. Nowadays the package comes damaged, the clothing is frayed, the products are low quality. Then there’s the silly spin to win, get 3 items free if you purchase for R500 which I dually did. After making the payment it shows I’m only getting one item free so I cancelled my order. I’ve been stuck on the other “get free items” at 99.8% for over two weeks. Then it’s invite others, comes down by R100 & then R50 & then R10 & then when you just about to get the free items it starts coming down by R1 & then “times up. We’re sorry”. I want my refund soon from Temu.

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Replies (1)
Temu
Temu's reply13 Dec 2024, 09:31
Official
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team