Delivery issues

Item: Temu
Rating: 1
Author: Tebogo M

I still don't understand why orders from temu are always delivered by DPD. That is the worst delivery company. Their drivers choose not to deliver parcels to some places. Delivery update will just change from 'out on delivery' to 'deliver attempt failure' or 'incorrect address' without calling you untill you opt to collect your order in Modimolle which is about 200km away from me. One of their drivers said it straight to my face that they will never deliver at my area, that i will always have to drive to either modimolle or my nearest town to collect my orders which is about 70km away from me.

Helpful (0)

Replies (1)

Temu's replyOfficial

10 Mar 2025, 08:46

Hello Tebogo, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team

Temu's reply10 Mar 2025, 08:46

Official