KH
Karien H
1 reviews | Active since Feb 2018
30 Jul 2025, 10:52
Delivery
I am never ordering anything from Temu. They are unable to confirm where is my parcel is in transit to airport for the last 2 days and there in no movement and they can not confirm where is my parcel coming from and what the duty VAT will be, i thought there is now a warehouse in SA???
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Replies (2)
Temu's replyOfficial
30 Jul 2025, 11:58Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 8-18 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
Temu's reply30 Jul 2025, 11:58
Official
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 8-18 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
KH
Karien H's updateReviewer Update
30 Jul 2025, 12:42PO-***
KH
Karien H's update30 Jul 2025, 12:42
Reviewer Update
PO-***