AB
Anchen B

1 reviews | Active since Sept 2020

29 Mar 2025, 22:40

Deliveries to south africa take way too long

I wouldve rated temu 5 star for their good prices and friendly service, hut due to them using Buffalo couriers i gave them a 1 star as the fact that Buffalo is tragically slow and rude service! Speedaf logistics was much better and faster. We wait like 12 to 14 days for deliveries and sometimes longer. I rather now use takealot and amazon, cost a bit more but super fast deliveries and kind service. I shop a lot online and i dont like the way we wait forever for items to arrive.

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Replies (2)
AB
Anchen B's update29 Mar 2025, 23:05
Reviewer Update
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Also there have been a delay in my delivery!!! Fix this temu its tragic!!
Temu
Temu's reply31 Mar 2025, 04:44
Official
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team