NR
Nosipho R
1 reviews | Active since Oct 2014
06 Aug 2025, 08:20
Delayed order
I'm really disappointed about the service I received from Temu. I place my order on the 30th of July, with the hope that I will receive it before the 8th because I have a graduation to attend on the 9th of August. However from the 30th to the 5th the was no movement, no updates regarding my order. If I don't get my order by the 8th,I will never use their service again.
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Temu's replyOfficial
06 Aug 2025, 08:25Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 8-18 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat, so we can assist with your order tracking and refund. Best wishes, Temu team
Temu's reply06 Aug 2025, 08:25
Official
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 8-18 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat, so we can assist with your order tracking and refund. Best wishes, Temu team