QF
Quintas F

1 reviews | Active since Dec 2014

13 Jul 2025, 16:09

Customs

<div>I see many complaining about this and it seems they are now doing it for everything amd everyone. I have ordered many times on temu and they have never split my package but thos last time i made 2 orders to a total of R2100 and they split my orders into 11 packages. This is nothing to do with weight. So for the "bargains" i paid R2100 for i had to fork out an extra R700 for customs so basically i could have just bought everything here. All the items were small and light. They split most of them into packages of 2 items per package with a charge of about R50. 3 of the 11 had more than 2 items and they were charged at R74, R96 amd R132. So instead of paying what should have been about R300 to R350 for everything, i paid double because they found a way to charge people for "free" shipping.</div>

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Replies (1)
Temu
Temu's reply14 Jul 2025, 04:12
Official
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team