Customer service - tracking updates

I have ordered a few times from Temu and i have not had any issues until very recently. My order has been saying "Shipped" for the past 5 days and when i enquire, i get the same response over and over which says, we are sorry for the delay in tracking updates and we are working closely with the carriers to get your parcel delivered.

The parcel is not moving so how can they be working with the carriers. I don't think ill be placing any more orders with Temu after this.