Customer Service Issue

Item: Temu
Rating: 1
Author: Kiara S

I am extremely disappointed. I have used Temu for awhile and the service used to be great and the packages were great as well however recently I have not received one of my packages I lodged a query on the app and was given a response to check. I did check. I still didn’t find anything so I followed up with customer service and lodged a ticket so many times yet I’m given the exact same response. I didn’t want to choose this, but I have no choice because I’m getting no help at all. Please do better.

Helpful (0)

Replies (1)

Temu's replyOfficial

10 Jun 2025, 13:50

Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team

Temu's reply10 Jun 2025, 13:50

Official