CA
Colleen A

1 reviews | Active since Apr 2025

26 Apr 2025, 18:34

Customer service excellent

I give Temu 5 stars.. Their merchandise is value for money.. But here is the problem.. With my previous orders I had deliveries done by Buffalo couriers who were fast and efficient would call you and tell you they're on their way. I thought this was amazing service.. A month ago I ordered from Temu and a courier company called Speedaf is in charge of this delivery.. Oh my word these people are the most unprofessional inefficient disrespectful and clueless their tracking system is all *****ed up one can't get hold of them on the contact information given or they don't respond to your WhatsApp messages or emails. I still don't have my delivery as yet and this morning I spoke to a very helpful customer care agent from Temu who tried their utmost to assist me they were patient and understanding and yet they had to deal with me an irate customer when the problem is not Temu.. Anyway let's hope my delivery arrives as promised.. I think Temu should consider dropping this courier service as it will have them losing so many customers due to the unprofessional courier service.. I say stick with Buffalo they are amazing

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Replies (1)
Temu
Temu's reply27 Apr 2025, 11:57
Official
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team