Item: Temu
Rating: 1
Author: Leteketwa P

Temu's replyOfficial

12 May 2025, 15:28

Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team

Temu's reply12 May 2025, 15:28

Official

Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team

LP

Leteketwa P's updateReviewer Update

12 May 2025, 17:02

I am still waiting. I have contacted your customer services a million times. I don't know why you guys are taking forever to resolve this. 3 months is a lot. You can't even give me sound reasons on why my credit has been suspended.

LP

Leteketwa P's update12 May 2025, 17:02

Reviewer Update

I am still waiting. I have contacted your customer services a million times. I don't know why you guys are taking forever to resolve this. 3 months is a lot. You can't even give me sound reasons on why my credit has been suspended.

Temu's replyOfficial

13 May 2025, 03:54

Hello, thank you for reaching out to us. We are sorry for any inconvenience caused.Your credit balance may be suspended due to one of the following reasons:1. You are currently disputing the payment of an order, and the dispute is still being processed.2. From a dispute, the financial institution has already refunded you the relevant amount. In this case, your credit balance will be temporarily frozen.3. For security reasons, your credit balance may be temporarily suspended. For more details, please contact customer service.

Temu's reply13 May 2025, 03:54

Official

Hello, thank you for reaching out to us. We are sorry for any inconvenience caused.Your credit balance may be suspended due to one of the following reasons:1. You are currently disputing the payment of an order, and the dispute is still being processed.2. From a dispute, the financial institution has already refunded you the relevant amount. In this case, your credit balance will be temporarily frozen.3. For security reasons, your credit balance may be temporarily suspended. For more details, please contact customer service.

LP

Leteketwa P's updateReviewer Update

13 May 2025, 10:32

This does not make sense. You have been giving me the same response for the past 4 months.

If my credit has been suspended for security reasons, please specify what those security are?
It has been suspended since January, that is absurd. Find out why my credit has been suspended or remove the suspension today. I have been patient with you guys for some time now.

LP

Leteketwa P's update13 May 2025, 10:32

Reviewer Update

This does not make sense. You have been giving me the same response for the past 4 months.

If my credit has been suspended for security reasons, please specify what those security are?
It has been suspended since January, that is absurd. Find out why my credit has been suspended or remove the suspension today. I have been patient with you guys for some time now.

LP

Leteketwa P's updateReviewer Update

14 May 2025, 08:50

I am still waiting for my issue to be resolved.

LP

Leteketwa P's update14 May 2025, 08:50

Reviewer Update

I am still waiting for my issue to be resolved.

Credit balance