GM
George M
1 reviews | Active since May 2016
06 Apr 2024, 12:38
Consened customer
Good day. Am real disappointed with the service from this two companies Temu and Buffalo logistics. On the 22 March I bought some products from Temu. And paid everything taxes up till today I have not receive anything from them. Send whApp and emails to courier Buffalo Logistics until today no response from them All I want is to know how far or how long are they going to deliver my order. 1.BUFZA***YQ 2. BUFZA***YQ 3. BUFZA***YQ 4. BUFZA***YQ
Everything is paid up on all orders
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Temu's replyOfficial
10 Dec 2024, 11:29Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 8 - 16 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Best regards,
Temu's reply10 Dec 2024, 11:29
Official
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 8 - 16 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Best regards,