Complaint Regarding Unfulfilled Orders and Service Experience

Good afternoon, I would like to formally express my disappointment with TEMU’s service. Out of the three orders I have placed, I have only successfully received one. My most recent order, which included five dresses that I was particularly excited about, was scheduled for delivery between 13 and 17 April; however, this delivery did not take place. Of particular concern is that one of the dresses had been specifically intended for my graduation on 23 April. In an effort to resolve the issue, I contacted customs and was initially requested to submit a copy of my ID, which I did promptly. Despite this, several weeks passed without any progress, and I eventually received a notification indicating that the order had been marked for return. While I acknowledge that I have been refunded for this order, I remain extremely disappointed, as these were items I had been genuinely looking forward to receiving. Due to this experience, I have decided to delete the app to avoid placing future orders that may not be fulfilled.

Thank you.