CT
Chris T

1 reviews | Active since Feb 2025

03 Feb 2025, 23:55

Careful about temu splitting order into packages

They split my order into smaller packages, each with enough value to ensure that the shipping provider charges me a brokerage fee twice for customs clearance instead of just once.

0
Replies (1)
Temu
Temu's reply04 Feb 2025, 09:27
Official
Hello, thank you for reaching out and we are sorry for the inconvenience. We may split orders into multiple packages depending on the number of items in your order or the size of the items ordered. For example, if there are too many items or any item is oversized, our logistics partner may have to separate them into multiple packages to comply with shipping weight limitations and to deliver part of your order faster. You may check your estimated delivery date and track your package(s) directly on the Temu app or Temu.com. If you have any other questions, please feel free to message us on live chat. Thank you! Best wishes, Temu team