ST
Siya T.

1 reviews | Active since Apr 2022

26 Jun 2024, 01:24

Buffalo Logistics: Temu's Downfall

Temu, y'all better change your courier service for South African deliveries because Buffalo is adding more fuel to the fire that will burn your reputation.

My first order: delayed delivery close to R20 credit day, but put aside, the products were good. The customs tax was a pain, but tolerable. Second order: DOWNHILL in my respect for you because of Buffalo giving me the wrong package after I viewed the correct manifest before paying for the increased customs tax.

I ordered over 15 quality things to get some stranger's cheap 6 useless things. Basically I paid a high tax for this nonsense and worse, for someone who'll get my stuff. Sure, you may have refunded me on credit, but still, being partners with a company as sloppy as Buffalo is going to end bad for you guys.

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Replies (1)
Temu
Temu's reply11 Dec 2024, 09:19
Official
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team

Best regards,