HT
Heidi T
1 reviews | Active since Jan 2013
30 Mar 2024, 08:09
Buffalo Courier/Temu: be warned!!!!
I thought to try Temu. Prices looked good. But best to rather use a reliable company. Will not use them again. Be warned. On the tracking site it looks as if there is movement, but this is all a smokescreen. My parcel was out on 26 March for delivery and now the tracking site said it is out to a third parry express, whatever that means. And forget trying to phone them - it does not get answered!!!! You are referred to a useless whatsapp bot that just goes into circular communication. No help whatsoever. Be warned.
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Temu's replyOfficial
10 Dec 2024, 11:17Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 8 - 16 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Best regards,
Temu's reply10 Dec 2024, 11:17
Official
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 8 - 16 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Best regards,