GR
Gina R

1 reviews | Active since Apr 2015

23 Sept 2024, 16:02

Buffalo Couriers make shopping with Temu too hard

I've been waiting for a parcel from Temu and a Buffalo driver tried to deliver it on Friday, while nobody was home. I spoke to the driver on the phone and he said he'd phone me on Monday morning. As today (Monday) was the only day I could guarantee I'd be home, I waited home all day, but didn't hear from him. In the meanwhile I wasted hours trying to contract their telephone or online support, but all I got was BOTS that told me my parcel would be delivered within the next 24-48 hours. Eventually I phoned the driver who said my parcel had been returned to the warehouse and he'd phone me when he gets it back. As my schedule for the next few days is pretty busy with appointments that can't be changed, how can I be sure I'll ever receive it?

I'll be reluctant to order from Temu again.

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Replies (1)
Temu
Temu's reply12 Dec 2024, 11:38
Official
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team