HW
Hantie W

1 reviews | Active since Oct 2021

09 Sept 2024, 20:46

Bad Service From Skynet As A Service Provider of Temu

Temu, can you please not make use of Skynet couriers as a service provider and rather keep on using Buffalo Couriers and Fastway of which both companies provide excellent service. I am unable to pay my taxes for a package I ordered from you, due to an expired link from Skynet. I also struggled to get hold of Skynet to ask them for assistance. Finally got hold of them, they said they will send a new link which I am still waiting for. What’s next? Is my package going to be sent back? I really enjoy shopping with you, but if this is what the future of shopping with you looks like.. I guess it is not worth it to continue shopping from you?

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Replies (1)
Temu
Temu's reply12 Dec 2024, 10:15
Official
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu Team