KS
Khuthadzo S
1 reviews | Active since Jan 2019
11 Aug 2025, 04:53
Bad service
I ordered from temu and paid everything and delivery fee was for free now when I track my order they say it with skynet i have to pay certain amount so that they can deliver my order. Like how come do i have to pay extra amount again while u said delivery is free
Helpful (0)
Replies (2)0
Replies (2)Temu's replyOfficial
11 Aug 2025, 05:31Hello, thank you for contacting us. We are sorry that you are having difficulties with your order. When a package is shipped from overseas to South Africa, it may be subject to customs taxes and duties, which are not included in the shipping fee. After your order is shipped, you will be sent a notification or email with a link to pay the taxes and duties imposed by South African customs for your order. Remember to pay promptly for your shipment to arrive as soon as possible. Customer satisfaction is our top priority and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu's reply11 Aug 2025, 05:31
Official
Hello, thank you for contacting us. We are sorry that you are having difficulties with your order. When a package is shipped from overseas to South Africa, it may be subject to customs taxes and duties, which are not included in the shipping fee. After your order is shipped, you will be sent a notification or email with a link to pay the taxes and duties imposed by South African customs for your order. Remember to pay promptly for your shipment to arrive as soon as possible. Customer satisfaction is our top priority and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
KS
Khuthadzo S's updateReviewer Update
11 Aug 2025, 07:57But why don't you notify new customers like whim i didn't know anything
KS
Khuthadzo S's update11 Aug 2025, 07:57
Reviewer Update
But why don't you notify new customers like whim i didn't know anything
