GP
Gail P

1 reviews | Active since Jan 2013

20 Mar 2025, 16:08

Another stressful engagement with Temu

Temu has assigned my package to yet another new courier company called Speedaf. Their payment profile is not on the Temu app. Nor is their 3rd party gateway to my bank FNB set up. I have tried unsuccessfully to pay the via the link provided I eventually manage to pay the duty fees owed from another bank. . This has been another stressful effort in dealing with Temu. To make matters worse Speedaf WhatsApp cannot engage and recognise the new payment. Temu Giant doesn’t give a dam about their customers To make matters worse i tried to escalate this to Temu via their app just to interface with a dumb bot. I need this package next week as these are gifts are for a child and the family is going home to Zim on the 31st of March.

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Replies (1)
Temu
Temu's reply21 Mar 2025, 07:35
Official
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team