IM
Ian M
1 reviews | Active since Jul 2022
08 Apr 2024, 11:16
2nd invoice for tax & duties. Add 16% BUT I CAN’T UPLOAD THE PAYMENT!
Paid my R850. Then got an email to pay Import duty and tax. R134.14. I’ve paid it. I can’t upload Proof of payment. The WhatsApp Bot has wasted half an hour of my time. I’ll never use Temu again.
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Temu's replyOfficial
10 Dec 2024, 11:36Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Temu's reply10 Dec 2024, 11:36
Official
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team