TERRIBLE SERVICE

Just over a month and still waiting and calls are being ignored! WORST SERVICE EVER! Best of all, you have my money and no refund is being processed! According to the CPA, all your customers deserve a refund as you are unable to render the service. Order#5277 refers. Customer Service and Communication an absolute 0. My whatsapp conversation was very vague and impersonal, and no follow ups after that. I haven't even been told my order is out of stock. When I checked out on the online store, there was no out of stock notification. Now, I run an online store myself, and when a customer complains we make the effort to phone the customer, and give them the honest truth. And you know what? they appreciate the honesty and clear communication and are willing to wait for their orders. Reading your reviews, I can so totally relate with all your customers, as I am experiencing the very same frustration, anger and don't care attitude after you have taken my money! I don't know what to say about your customers who have waited 3 months or more for an order ... Total total disgrace! As for ecommerce law, stock status should be clearly displayed on your store, the customer should be given the choice to back order or not to make the purchase at all.