Tempted Clothing - prepare for an extremely long wait and bad communication!

Although Tempted Clothing has lovely, quality clothes, their communication, speed and efficiency leave a lot to be desired. I placed my order on the 26th of November. Given that it was the day before Black Friday, I expected a delay in my delivery, but to date I've only received half my order, & can only expect the rest of my order in two weeks, best case scenario. Firstly, when I placed my order, I didn't create an account but shopped as a guest. Because of this, I didn't receive any kind of notification that my order had been received, which is ridiculous. I had to call the owner & ask if my order had been received. This was four days after I placed my order. I then received a message on the 2nd of December to say orders would be delayed because of Black Friday & I should allow 3-14 days for delivery. Finally, on the 21 of December I messaged again asking when I would receive my order. I get a reply saying my order had been partially fulfilled & would be sent in the next few days, which was done. On Monday the 11th of January I sent another message asking about the rest of my order, & only after I sent a second message, did I receive a response, only to be told that shipments would only be arriving in the country between the 21st & the 26th, and I would receive the rest of my order thereafter. I told her that was ridiculous (keep in mind I live literally 30kms from her, in the same city) & I would like a refund for my pending order. No response from her until I messaged a second time. Her response then was that it's stated on the website there may be shipping delays, which I took as a refusal to refund me.

Utterly shocking customer service. Will never order from this site again.