Zero Feedback

<p>We rented a car from Durban airport and 60km the un-roadworthy smooth tire was flat.</p> <p>We phoned the helpline who informed us that someone will phone us back, 10 minutes later we phoned again and was assured that it is being sorted out.</p> <p>We had to phone back 9 times as the 30 minutes turned into an hour and that turned into 2 hours of waiting with no clear communication what we were waiting for. But the car was replaced and we were happily on our way again.</p> <p>Until we received our deposit back less over R1700.00. After enquiring we found out that we were charged for the wheel!</p> <p>We lodged an enquiry on 3 January and never heard anything back.</p> <p>On 10 January I emailed again to see if the complaint was at least received, still no feedback what so ever.</p> <p>On 13 January I phoned Alpha who I have emailed, to hear if anything has ever happened?? He informed me that the King Shaka branch confirmed that we can get refunded on our full deposit and that he will load the refund and send us an email. Unfortunately I still have not received anything. (Today is the 17th)</p> <p>It is sad that I have to lodge a complaint, but the only feedback ever received was on HelloPeter complaints that said the issue was being escalated… but nothing further.</p> <p>PLEASE RESPOND!!</p> <p> </p>