LB
Louis B

1 reviews | Active since May 2017

15 May 2017, 12:02

Worst service EVER!!!

<p>I tried to walk into the Belville branch just after 8am on Monday 15 May. They did not even unlock their doors. It took them more than 1 hour to process my online booking and still required 3 additional forms to be filled in. Please note that I was for the significant part of the time the only customer. After all the forms and additional charges slapped on me which I refused to pay I entered my pin on the card machine and thought the misery is over just to be welcomed by a third employee who was also not informed that you need a key to drive a vehicle and only started to search for the car key. After finding the key he started with the paper work and another 8 minutes later I was able to drive off into the sunset. More details not provided to protect employees.</p> <p> </p>

0
Replies (1)
Tempest Car Hire
Tempest Car Hire's reply16 May 2017, 09:18
Official

Dear Louis

Thank you for bringing this matter to our attention.

Kindly note we will investigate this with our branch manager whom will address this with the responsible staff members.

We appreciate your valued feedback as it helps us better understand the needs of our clients and to improve our service offering.

Yours personally,

Tempest - Customer Service