Worst rental car experience ever!

I booked a vehicle for the next day for 6:15am. The lady assisting me informed me that the vehicle would be ready at that time and that I will be able to choose between different vehicles that morning. She also informed me that I will get unlimited kilometres on this vehicle. She was in a hurry as her shift apparently ended and was in no mood to assist me properly further and told me another gentleman would complete the booking. She indicated that she did not need anything more from me.<br> <br> When I arrived the next day at 6:05am the gentle who was suppose to assist me was nowhere to be found. The lady that assist me that morning informed me that I was not allowed to receive unlimited kilometres on that specific vehicle. After that was sorted out, I was informed that my booking was only made for 9:00am and that my vehicle was still dirty and not ready. After they brought me the vehicle with a very slow attitude the canopy which was essential to my trip could not open. They then provided me with another vehicle after much debate.<br> <br> I left there more than an hour later and thus was late for my appointment. <br> <br> In summary the whole booking was done wrong and it was the worst service.